The answers provided in this FAQ section are intended for general informational purposes only. In the case of any inconsistencies or discrepancies between the content in this FAQ and our Terms and Conditions, the Terms and Conditions will prevail. For more detailed and legally binding provisions, please refer to our Terms and Conditions.
How do I get a refund/return?
Standard returns
All sales are final. We accept returns or exchanges for products damaged in transit or if the incorrect item was shipped.
Refunds and Exchanges: To be eligible for a refund or exchange, you must first email within 15 days of receiving the order. Upon receipt of your email, we will respond promptly with all the information required. Please bear in mind a restocking fee of 25% will be charged, and shipping fees will be at your own cost.
Your satisfaction is our number one priority. Please let us know how we are doing and how we can improve.
All sales are final. We accept returns or exchanges for product damaged in transit or if the incorrect item was shipped to.
Refunds and Exchanges: To be eligible for a refund or exchange, you must first email within 30 days of the order date. Upon receipt of your email we will respond promptly and accordingly and make sure your replacement is sent out. If a replacement item is not available, we will refund the full purchase price.
All sales are final. We accept returns or exchanges for product damaged in transit or if the incorrect item was shipped to.
Refunds and Exchanges: To be eligible for a refund or exchange, you must first email within 30 days of the order date. Upon receipt of your email we will respond promptly and accordingly and make sure your replacement is sent out. If a replacement item is not available, we will refund the full purchase price.
Warranty
If you received your order and discover an item that is damaged, defective or otherwise incorrect please contact us as soon as possible. After receiving your package, you have 24 hours to make a claim and provide all the necessary information. Please make an online return request from the page My Order, https://www.wordans.com.au/order or send an email to our support team at questions@wordans.com.au with the subject "DAMAGED" and provide the information listed below.
What information do I have to provide?
When making a claim it is important you provide us with the necessary information to help you return your product. Please provide the following information in your email when contacting us at customerservice@wordans.com
A photo of the complete packing slip listing the items delivered
A photo of the outer packaging
A photo of the open box where the protection can be seen
A photo of the damage or defect on the product
A photo of the entire product
The reference number of the product(s) you would like to return and the reason for return.